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Frequently asked questions
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ALF trade customers can place orders in several ways. The ALF Ordering Portal is the best methodĀ and allows customers to browse products, check stock, view their pricing, place orders and access order information.Customers can also place orders by phone or emailĀ if required.sales@alfltd.co.uk / 01234 211340
No. While the ALF Ordering Portal is the preferred ordering method, customers can also place orders by phone or email.
Orders can be amended up to 24 hours before your applicable order cut-off day.If you need to amend an order, please contact the ALF Sales Team (sales@alfltd.co.uk) as soon as possible.Orders can be cancelled up to 24 hours before your applicable order cut-off day.If you need to cancel an order, please contact the ALF Sales Team as soon as possible. Cancellation may not be possible once an order has entered the processing or dispatch process.
Orders can be amended up to up to your applicable order cut-off day. If you need to add products after this point, please contact the ALF Sales Team as soon as possible.
Yes. Trade customers can place orders for out-of-stock products. Availability and expected fulfilment will depend on the product and when stock is due to become available.To order an out of stock product and for specific availability information, please contact the ALF Sales Team.
ALF can source certain products from brands that ALF distributes. If the product or brand you are looking for isn't listed, please contact the ALF Sales Team, who can advise whether it can be sourced.
Yes. Customers can view their order history through the ALF Portal for orders placed online.For orders placed by phone or email, please contact the ALF Sales Team on01234 211340 / sales@alfltd.co.uk if you require your order history.
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