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Frequently asked questions
About ALFALF Trade AccountALF Ordering PortalOrderingPayments and AccountsDeliveriesReturnsSpecial OffersNews Blogs & InformationContacting ALFALF CatalogueBrands and ProductsALF Showroom
ALF offers several payment options:ALF Payment Portal — the preferred payment methodPayment over the phoneBank transfer
The ALF Payment Portal accepts all major cards, including Visa, Mastercard and American Express.If you need help paying your account, or need an up-to-date account balance, please contact the sales office
No. ALF does not offer Direct Debit as a payment method.
Yes. ALF offers credit accounts to eligible trade customers.All credit accounts are subject to appropriate checks and approval. Credit arrangements are confirmed with the individual account holder.
Yes. ALF can offer payment terms of up to 60 days.All payment terms are individually assessed, checked and verified and are unique to the circumstances of each account holder.
If you would like to discuss credit terms, please contact the ALF Sales Team on 01234 211340 or sales@alfltd.co.ukYour application will be reviewed by the ALF Credit Control team. Once a decision has been made, we will contact you in writing to confirm any credit.
If you would like to discuss increasing your credit limit, please contact the ALF Sales Team on 01234 211340 / sales@alfltd.co.ukThe Sales and Credit Control teams can discuss your requirements and advise you further.
Your live account balance is not currently displayed through the ALF Ordering Portal.However, you can request an account statement through the ALF Ordering Portal by using the "Account info & Paperwork Request" option Alternatively, you can get an up-to-date account balance by contacting the ALF Sales Team.
Yes. Customers can download invoices through the ALF Ordering Portal for orders placed online.If you need an invoice relating to an order placed by phone or email, please contact the ALF Sales Team.
For full details of the ALF Global Aquatic Distributors Terms & Conditions, including provisions relating to orders, pricing, payment terms, delivery, returns, cancellations, liability and other applicable trading conditions, please refer to the Terms & Conditions PDF attached below.Please ensure you read the full document before placing an order.In the event of any discrepancy between the ALF Global Aquatic Distributors FAQ information section and the full Terms & Conditions document, the Terms & Conditions contained within the attached PDF shall take precedence.
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