For returns enquiries, please email returns@alfltd.co.uk.You will need to ensure the email contains the product code, ALF invoice number the product was purchased on, description of fault and any supporting evidence. Failure to provide the above information may result in the return request taking longer than usual or the request being rejected.

Yes. ALF accepts returns of unwanted products, subject to the applicable returns conditions.A 10% restocking fee will be applied to unwanted or change-of-mind returns.If the product recieved was incorrect and ALF is at fault, no restocking fee will be issued.Please contact returns@alfltd.co.uk before returning any products.Products returned without any information or a valid returns note will not be accepted

If you are looking to return a Juwel product that is faulty, you will need to provide ALF with the following informationALF product codeInvoice numberDescription of faultJuwel service card - Failure to provide a Juwel service card will result in the return being rejected and the item returned to the store.Juwel returns are conducted on a monthly basis with Juwel visiting ALF. Juwel will inspect all returns and will make a final decision on whether the return will be accepted for credit, or returned to the store.

General Sales & Account Queries01234 211340 / sales@alfltd.co.ukDelivery / Product Queryquery@alfltd.co.ukReturns & Faulty Productsreturns@alfltd.co.uk Paying Your ALF AccountALF Payment PortalOrdering Through ALFALF Ordering Portal