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Frequently asked questions
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The ALF Ordering Portal is the online ordering platform for ALF trade customers. It allows customers to browse products, check stock availability, view their applicable pricing, place orders, view order history and download invoices.
Once your ALF trade account has been approved, your ALF Ordering Portal login details are provided in the welcome letter sent when your account is opened.
Your ALF Portal login details are provided in the welcome letter sent to you when your ALF trade account is opened.If you have forgotten your ALF Portal password, please contact the ALF Sales Team, who can assist with resetting your password.Due to GDPR, ALF does not have access to passwords users have created for the ALF Ordering Portal. Upon resetting your password, you will be prompted to enter a new memorable password
If you are having trouble accessing the ALF Portal, please contact the ALF Sales Team for assistance. They can help with password resets and access issues.
Yes. The ALF Portal can be accessed on mobile devices. However, for the best experience, ALF recommends using the portal on a laptop or desktop computer.
Yes. Customers can view their order history for orders placed through the ALF Portal.If you placed an order by phone or email and need information about your previous orders, please contact the ALF Sales Team, who can provide your order history.
Yes. Customers can download invoices through the ALF Portal.If you are unsure of any invoice(s) you receive, please contact the sales office
No. Your current account balance is not available through the ALF Portal.For an up-to-date account balance, please contact the ALF Sales Team.
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