Yes. ALF operates its own fleet of delivery vehicles and provides delivery services across the UK.

ALF operates delivery routes covering areas throughout England, Scotland and Wales.Current delivery routes include:Tuesday (Overnight Routes)LondonBlackpoolNorth WalesLiverpoolBirminghamPeterboroughDoncasterScotlandNorth East WednesdayNottinghamOxfordSouth LondonLeicestershireSouth West (bi-weekly)Thursday (Overnight Routes)BrightonKentSouth WalesBristolLeedsNorfolkColchesterNorth LondonEast AngliaSouth East Note: Delivery routes and schedules may be subject to change. Customers should contact ALF if they are unsure which delivery route applies to their business.

The standard ALF order cut-off is 1pm on the day before your scheduled delivery date.For example, if your delivery is scheduled for Tuesday, your order should be placed by 1pm on Monday.

Yes. Customers can arrange collection from ALF.Collections must be booked in advance, and the order must be placed at least 24 hours before the planned collection.Please contact ALF to arrange your collection.

ALF does not provide delivery tracking.If you have a question about your delivery, including a estimated time for a planned delivery, please contact the ALF Sales Team.

If your expected delivery date has passed and your order has not arrived, please contact the ALF Sales Team on01234 211340so they can investigate the delivery.

If a delivery cannot be completed because nobody is available to receive it, the delivery will be brought back to ALF.Please contact the ALF Sales Team to discuss arranging the next delivery.

Please report any damages on delivery immediately to one of our drivers before signing any paperwork for the delivery. This ensures any damaged items can be loaded back onto the vehicle and brought back to ALF for credit.In the case of aquariums, all glass aquariums must be inspected at the time of delivery. Any damage should be reported immediately and supported with photographs.Please ensure the aquarium is checked carefully before accepting the delivery.For all other products, damage must be reported within 24 hours of delivery.Photographs of the damaged product and packaging are required.If you have received an incorrect product, or items are missing from your delivery, please email query@alfltd.co.uk within 24 hours of delivery with details of the issue.